Motorola Tech Support
So I have this cell phone that I bought at Tiger. Everytime I check my voice mail I get a text message that is a picture of an antenna and the '@' sign. Not that big of a deal really, just annoying to have to clear a text message everytime I check my voice mail.
So I call my cell phone company and since this is not a T-Mobile phone or a phone that they can reference, they cannot offer tech support. They refer me to Motorola since it is a Motorola phone...makes sense, right?
So I call them tonight and I explain the problem to Boy Wonder at Motorola. After a few minutes I convince him that T-Mobile does not sell these phones and that I did not buy this at T-Mobile (he kept telling me I had to have bought it there).
The next step is to get some phone code. He tells me to remove the battery and the code is on a sticker under the battery.
I explain to him that if I remove the battery, the call will disconnect. The freakin genius on the other end of the phone actually asks me "Are you sure?" HE'S TECH SUPPORT, PEOPLE!!
We get through that, he puts me on hold and comes back with another way to get his code.
After I sit on hold - Again - He comes back and says that my phone was manufactured outside the US (No freakin way!! An electronic device from another country - SHOCKING!
Call the media!)
So at this point I realize that there is nothing the Einstein on the other end of the phone can do for me and the call was quickly losing its entertainment value, plus he started babbling about something.
So I ask him flat out "There is nothing you can do, is there?" He gets excited and says "Yes. There is something I can do to help you out." Finally! Mr Helpful wants me to send my 'foreign' cell phone (he actually called it 'foreign') to Motorola and they will send me a new one; the same kind, color and all. I start to think how many days I could go without a cell phone when Dealin' Dave mentions that I will also have to send $175.
I repeat to him, to make sure I got it all, that I am suppose to buy a new phone from Motorola as well as give them my current cell phone and then I won't get the text message when I check my voice mail...
I kept my phone - I'll deal with the text message.
So I have this cell phone that I bought at Tiger. Everytime I check my voice mail I get a text message that is a picture of an antenna and the '@' sign. Not that big of a deal really, just annoying to have to clear a text message everytime I check my voice mail.

So I call my cell phone company and since this is not a T-Mobile phone or a phone that they can reference, they cannot offer tech support. They refer me to Motorola since it is a Motorola phone...makes sense, right?
So I call them tonight and I explain the problem to Boy Wonder at Motorola. After a few minutes I convince him that T-Mobile does not sell these phones and that I did not buy this at T-Mobile (he kept telling me I had to have bought it there).
The next step is to get some phone code. He tells me to remove the battery and the code is on a sticker under the battery.


After I sit on hold - Again - He comes back and says that my phone was manufactured outside the US (No freakin way!! An electronic device from another country - SHOCKING!

So at this point I realize that there is nothing the Einstein on the other end of the phone can do for me and the call was quickly losing its entertainment value, plus he started babbling about something.
So I ask him flat out "There is nothing you can do, is there?" He gets excited and says "Yes. There is something I can do to help you out." Finally! Mr Helpful wants me to send my 'foreign' cell phone (he actually called it 'foreign') to Motorola and they will send me a new one; the same kind, color and all. I start to think how many days I could go without a cell phone when Dealin' Dave mentions that I will also have to send $175.

I repeat to him, to make sure I got it all, that I am suppose to buy a new phone from Motorola as well as give them my current cell phone and then I won't get the text message when I check my voice mail...
I kept my phone - I'll deal with the text message.
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